- Common questions
- Product and Features
- Incoming number
- Call Forward
- Instant messaging
- Conference Call
- User Account
- Payment Related
- View Usage
- Voice Quality
- Call Rates
- Feedback
1. Common questions
- To which countries can I call using the Jtel services?
You can call over 200 countries using the Jtel service. To find out the countries
and the call rates click
here.
- What are the system requirements for Jtel?
Minimum system requirements for using Jtel are as follows:
- Windows 7, Vista, XP, NT or 2000 (we do not support Windows 95/98/Me and Linux systems)
- MAC OS X version Leopard 10.5.X and above.
- At least 256MB RAM
- A microphone, sound card, and speakers
- Intel Pentium-class processor (1.0GHz or higher)
- A non-proxy connection to the Internet
- Internet Explorer (version 6.0 or later), Safari for MAC
- A broadband Internet connection is recommended, though not necessary.
- I forgot my password how can I retrieve it?
To retrieve your password, click on the “forgot your password”
link in the login area. You would be redirected to the password retrieval page where
you need to put your username and choose the correct hint question and answer it
correctly. You can then set a new password for your Jtel account.
- I am having trouble signing in to my Jtel JCall account, what can I do?
This can be due to following reasons:
- Your PC is behind firewalls/proxy/NATting.
- You haven’t received the activation mail after registering for Jtel, which
may take few more minutes. You can try to login once you receive the activation
mail on your registered email id.
If you still cannot login to your account then leave your comments in the feedback
section and we will get back to you.
- Can I block other Jtel users from contacting me?
To block a user, right click on the contact you want to block, in your Contact
list and select the option “Block”.
You can also block a specific phone number from reaching you by specifying the number
by clicking the “Call Block” link in the “Action” section
of the Jtel soft-phone.
To unblock the blocked users, right click on the contact and select option “Unblock”.
You can unblock a blocked phone number by clicking the “Call Block List”
link of the “View” section in the Jtel soft-phone.
- How can I change the font size, color on my chat window?
In the chat window, click on the font option to change the font style or size
of the text and click on the set color option to change the color of the text.
- How can I buy Jtel JCall credits/ talk time?
You can buy Jtel credit/ talk time by logging in to your Jtel account &
then clicking on the Recharge tab of “My Account”.
- How can I view my call records?
You can view call records by logging in to your Jtel account & then clicking
on the View Usage tab of “My Account”.
- In what currencies does Jtel accept payments?
Currently, Jtel accepts payments only in US dollars (US$) and Indian Rupee(INR).
- How can I check the account balance amount in my Jtel account?
You can check the account balance amount by logging in to your Jtel account.
- How can I change my password stored with Jtel?
You can change your Password by logging in to your Jtel account and then clicking
the “Change Password” tab in “My account” section.
- How can I view my profile details?
Just log in to your Jtel account and click on the “View Profile”
tab to check your profile details.
- What are the rates to make calls using Jtel?
You can make PC to Phone, Mobile to Phone calls using Jtel. To know the call rates
for making calls from your PC to any phone, in any country click here
- On trying to call India why do I get “This Call is blocked”,
message?
Please check whether you are using Jtel services through a private IP. Jtel does
not support calls to India through Private IP, due to regulatory issues. The status
of the IP address allocated to you can be provided by your Internet Service Provider
(ISP).
- Can I call any landline or mobile within India using Jtel?
Currently calls made from Jtel in India to any landline or mobile within India will
not be successful, due to regulatory issues. You can receive and make international
calls from India to 200 other countries.
2. Product and Features
a. Getting started
- What is Jtel?
Jtel is a VoIP based international calling service which helps you make voice calls
easily across the world using your PC and Mobile. You can make free PC to Phone
and Mobile to Phone calls along with affordable PC to Phone and Phone to PC calls
with immediate access to value added services like instant messaging, audio conferencing
and many other multimedia features.
- What is VoIP based service?
VoIP stands for Voice over Internet Protocol, which is synonymous with Internet
telephony. Services such as Jtel carry your voice on the internet platform.
- What are the benefits for using Internet Telephony service?
Free voice usage between PC to PC, low call rates and a whole host of great features
like chatting, conferencing, call forwarding etc at no extra cost.
- What are the other features available in Jtel?
You get a host of other convenient features at absolutely no additional cost.
- Call Forward
- Call Hold
- Call History
- Caller ID
- Audio Conference
- Contacts
- Account Balance
- Instant Messaging
- Account Recharge Option
Click here to find out more
about these features.
- To which countries can I call using the Jtel services?
You can call over 200 countries using the Jtel service. To find out the countries
and the call rates
click here.
- What are the system requirements for Jtel?
Minimum system requirements for using Jtel are as follows:
- Windows 7, Vista, XP, NT or 2000 (we do not support Windows 95/98/Me and Linux systems)
- MAC OS X version Leopard 10.5.X and above.
- At least 256MB RAM
- A microphone, sound card, and speakers
- Intel Pentium-class processor (1.0GHz or higher)
- A non-proxy connection to the Internet
- Internet Explorer (version 6.0 or later), Safari for MAC
- A broadband Internet connection is recommended, though not necessary.
- How can I start using the Jtel service?
Using the Jtel service is simple and easy. You can register for the service from
any country by following a few easy steps:
- Click on the “Sign Up” tab & fill up the registration form.
- A confirmation email will be sent to your registered email id with a service selection
link.
- Click on the link and you will be directed to the service selection page on the
website.
- Select the service from the drop down menu.
- After selecting the service, you will get an activation email containing your user-
name and password on your registered email id.
- After receiving the activation mail you can login to your account.
- To start using any of the services you have to download the soft phone by clicking
on this link DownLoador
clicking the download tab on the homepage.
- After downloading the soft phone, just login using your user-name and password and
make/receive calls, chat and much more,
- How to answer a call?
You can answer a call by clicking the green call button and reject/ hang-up up the
call by clicking the red button.
- I forgot my password, how can I retrieve it?
To retrieve your password, click on the “forgot your password”
link in the login area. You would be redirected to the password retrieval page where
you need to put your username and choose the correct hint question and answer it
correctly. You can then set a new password for your Jtel account.
- I am having trouble signing into Jtel, what can I do?
This can be due to following reasons:
- Your PC is behind firewalls/proxy/NATting.
- You haven’t received the activation mail after registering for Jtel, which
may take few more minutes. You can try to login once you receive the activation
mail on your registered email id.
If you still cannot login to your account then leave your comments in the feedback
section and we will get back to you.
- Why did I get disconnected during a call to a phone?
Your calls might be getting disconnected due to either of the reasons.
- There might be a problem in your internet connection.
- Your account balance may have exhausted or may be too low to connect a call. You
can check the account balance amount by logging in to the “My Account”
section.
- How will I get to know that my friend has answered my call?
When you initiate a call the call window of the soft phone will slide open and the
time duration will start showing soon as your friend answers your call.
- When I am trying to call a particular number it is showing “This Call
is blocked”, why is that?
Jtel does not support calls to all phone numbers in every country. Some of the specific
numbers are blocked due to some issues and cannot be reached using Jtel at this
time.
- Can I send an SMS from my PC to any fixed line or Mobile phone?
This function is currently not available with Jtel.
- Can I block users contacting me?
To block a user, right click on the contact you want to block, in your Contact list
and select the option “Block”.
You can also block a specific phone number from reaching you by specifying the number
by clicking the “Call
Block” link in the “Action” section of the Jtel soft-phone.
To unblock the blocked users, right click on the contact and select option “Unblock”.
You can unblock a blocked phone number by clicking the “Call Block List”
link of the “View” section in the Jtel soft-phone.
- Does the receiver of call have to pay if I call him through Jtel?
No charges will apply to the receiver for accepting incoming phone calls from Jtel.
Note: In some countries like US customer is charged for both incoming and outgoing.
So charges will apply for received calls on mobile phone in those countries.
- Can I sign in automatically to Jtel?
Yes, you can sign in automatically. You can enable this functionality by opting
for ‘Sign me in automatically’ option before logging in. This
functionality will sign you automatically the next time you start your PC.
3. User Account
a. Payment Related
- What all information are needed while making credit card payments?
The following credit card information are needed for making payments using credit
card:
- Card type (VISA/MASTER etc)
- Card number
- CVV Code
- Expiry date
Please enter valid credit card details for successful payment.
Note: Your payment can fail due to incorrect personal details given during registration
such as your name, card number, CVV code, mail id. The details need to match the
details given at your credit card issuing bank.
- What is Card Verification Code (CVV)?
The Card Verification Code, or CVV code, refers to the last 3 digits of the code
mentioned on the reverse panel of your credit card (Visa, MasterCard, bank cards
etc.) In case of American Express (AMEX) cards CVV is the last 4 digits of the code.
- The call rates are shown in US$, can I make a payment using my Indian credit
card?
Yes, you can use your Indian credit card for making payments. The conversion in
rupees will be done by your credit card company.
- How can I buy Jtel credits?
You can purchase the Jtel credits by logging in to your account and clicking the
Recharge tab in the “My Account” section.
- How does Jtel ensure my credit card details are stored securely?
We use state-of-the-art security features like many other highly secured Internet
sites. That is why certain areas of our site are accessible only after you login
to the 'My Account' section. Your personal information is heavily encrypted as it
travels from your browser to our server, and once it reaches us, it is safe behind
multiple layers of security. In technical terms, we use SSL. Our website is VeriSign
certified, as is the case with other trusted companies such as Symantec software,
Fleet Online, ICICI Bank.
- What is VeriSign certified?
Some financial institutions use an extra security step known as VeriSign certified
to authenticate internet purchases. We are also VeriSign certified, hence for any
payment related to our services, you will be redirected to our site in order to
complete the purchase.
- I just purchased Jtel Credit but I cannot make any calls?
First, ensure that your account balance is positive.
If the problem still persists, please try signing out from Jtel and sign in again
to check if your account balance is reflected perfectly.
- In what currencies does Jtel accept payments?
Currently, Jtel accepts payments only in US dollars (US$) and Indian Rupees(INR).
b. View Usage
- How can I view my call records?
You can view call records by logging in to your Jtel account & then clicking
on the View Usage tab of “My Account”.
You can view your call records by logging in to the My Account section of the website.
- Why do I need to register my details with Jtel?
Your details are captured at the time of registration for protecting your Jtel account
from fraud users. E.g. Email address will help us in confirming that you are the
same person who you claimed to be at the time of registration. Both the confirmation
mail and activation mail will be sent to your registered mail id.
- Can I change the email id which I used to register with Jtel?
Currently, you cannot change the email id which you used to register with Jtel.
- What services are available after I login to my Jtel account?
Once you register to your Jtel account you can:
- View your call records and balance in your account
- Change your password, change the service, edit profile
- Renew Incoming Number
- Opt for call forwarding
- Recharge your Jtel account
- How can I check the account balance amount in my Jtel account?
You can check the account balance amount by logging in to the “My Account”
section.
- How can I change my password stored with Jtel?
You can change your Password by logging into the “My Account” section
and clicking on the Change password tab.
- How can I view my profile details?
You can view your profile details by logging in to the “My Account”
section and clicking the Edit Profile tab.
- Can I change the user name of my Jtel account?
No, currently you cannot change the user name of your Jtel account. For a new username
you have to create a new account with Jtel.
- Can I delete call records from my account’s history?
Currently you cannot delete the items from the history. Call records will get deleted
automatically once you sign out from the soft phone
- Can I register for more than one Jtel account with the same e-mail id?
You can register for more than one Jtel accounts using the same e-mail id.
4. Voice quality
- Will I notice any improvement in call quality compared to other VoIP service
providers?
Yes, you should be able to perceive a distinct improvement in the voice quality
as we route your calls through our own private network unlike others who carry voice
over public network
- When I communicate using Jtel, only one way sound is audible?
The problem may be due to:
Wrong sound device settings, if you can't hear the person you are calling or vice
versa your sound device settings may not be configured correctly.
- Low bandwidth internet: One-way sound can be caused as the caller may be using low
internet bandwidth, e.g. Dial-up connections, satellite connections (that use dial-up
or GPRS for upload) or low-priced ADSL packages.
- Personal firewall software: Some personal firewalls may block access to Jtel, due
to the way these firewalls are designed. This may mean you can't connect, have poor
call quality or one-way sound. Check your personal firewall settings and allow Jtel
to make outgoing calls and accept incoming calls.
- What should I do if one-way sound is audible?
- Check if your microphone is muted. Some microphones have buttons to mute/un-mute.
Check your volume.
- Everyone in the call should check their device settings and make sure they can hear
other sounds on their computers (e.g. while playing music).
- You may have incorrect sound mixer settings. Check your sound card manual for correct
settings of the sound device.
- I am facing poor sound quality what can be the possible reasons and solution
to it?
This problem can be due to:
- Personal Firewall software: Some personal firewalls may block Jtel access to the
internet. Due to the way these firewalls are designed. This may mean you can't connect,
have poor call quality or one-way sound. Check your personal firewall settings and
allow Jtel to make outgoing calls and accept incoming calls.
- Other people affecting the network: If you use Jtel within a corporate network,
one-way sound may be caused because someone else in the network is affecting internet
connectivity. It's quite hard to work out if this is the case, and if it is the
problem, there's not a lot you can do about it. However, contacting your system
administrator for help is a good idea.
- I don't have a microphone or headset. Can I still use Jtel?
You can use Jtel services with your inbuilt microphone also. If you don’t
have an in-built microphone then you can still use Jtel for instant messaging. With
instant messaging you can send and receive text messages with other Jtel users.
- What do I do for ongoing echo problems?
- Change the audio device being used by the person you are calling: If they switch
from speakers to a headset, the sound quality should be much better.
- Avoid using Speakers: Your microphone can pick up noise from your speakers, so if
you use speakers, keep the volume low.
Please Note: echo cancellation is affected by the level of background noise around
you. It works best when you're in a quiet spot to begin with.
- How I can avoid background noise?
To avoid background noise you can try to find a quiet location to call from. Move
your microphone closer to your mouth and away from noise sources like your computer’s
fan. Use high quality headsets and handsets. Built-in microphones in computers and
webcams are more prone to picking up background noise.
5. Call Rates
- Why was I charged if my call dropped?
You will be charged for any call longer than 1 second.
- What are the call rates?
To know the international call rates, click here
- Which of the offered services are chargeable?
PC to PC calling is absolutely free. If you opt for PC to PHONE, PHONE to PC services
then the charges apply accordingly.
Click here to
find out the rates applicable for calling phones using Jtel.
- What are the call rates on roaming?
Call rates will remain the same. Calling rates will only vary with the destination
country not the country you are calling from. To know the applicable rates, click here
- Does the call receiver, if I call him using Jtel?
No charges will apply to the call receiver.
Note: In Countries like US customer is charged for both incoming and outgoing. So
charges will apply for received calls on phone in those countries.
6. Feedback
- How do I contact Jtel for any queries?
If you have any questions, concerns or complaints about our service, you just need
to fill small
Feedback Form in the Feedback section and we will get back to you as
soon as possible.
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